KPMG says AI requires a trust contract

(Photo by Gerd Altmann from Pixabay) Solve the uk summer of artificial intelligence. But only if we avoid the shadows of data bias, the cold winds of poorly designed algorithms, myopic goals, and the misconception in quick cost savings that described in my previous report. But what practical steps can decision makers actually take to … Read more

AI is transforming the customer experience – three ways it can revolutionize the support function today

(© May_Chanikran – Shutterstock) Who can blame consumers for expecting smart, seamless, and instant customer support? They’re used to asking a question out loud and hearing an immediate response from a smart device — or clicking a handful of keywords in a browser and getting a bunch of answers in seconds. This is AI in … Read more